FREQUENTLY ASKED QUESTIONS
What if the bike does not release?
Repeat the hire process using the same card, you can choose the same bike or a different bike. It is a smart system and will not charge you twice.
If at any time you find you have been overcharged just email , call or text to 0414 84 82 84. We will look after you!
Do you have electric Bikes?
No. Pedal bikes are the future!
Do you have child seats?
Yes. A child seat will hold one child with a maximum weight of 22 kg. Ensure your child is strapped in safely & fitted with a helmet.
Please, never leave your bike unattended with a child in the child seat.
Are there bikes for children?
Yes. Most stations have bikes for children from 110 cm and taller.
What are the payment options?
Credit Card and some debit cards only. No Amex, Diners or cash. You must have a physical card to insert, there is no tap and go option as yet.
When are you open?
All bike hire stations are open from 6 am till 9 pm approx. everyday.
What periods can I hire for?
We offer 1 hour, 4 hour, 24 hour, 3 and 7 days, on all our bike hire stations.
Where do I get helmets or bike locks?
Free helmets and bike locks from nearby retailers listed on the bike station. These should be returned to the same retailer after your ride.
Do I get a refund if I return the bike early?
No. If you have returned the bike early because of a problem please email or ring us and we will sort out a refund.
What happens if I bring the bike back late?
There will be an extra charge if the bike is returned more than 10 minutes after your hire period. This will be at the 1 hourly rate of $15/hr.
Can you book a bike?
Sorry no. Bikes in stations cannot be booked or reserved. However most hires are for short periods so there are always bikes coming and going.
Can I be sure there are bikes when I get there?
We can't. Bikes in stations cannot be booked or reserved. However most hires are for short periods so there are always bikes coming and going.
Can I change my bike?
Yes. Just return the unwanted bike and go through the process to hire another bike including the swiping of your Credit Card. You will NOT be charged again providing your bike change is within your initial hire period. You can change bikes as often as you want within this initial hire period.
What if cannot return the bike?
When hiring from the station one stipulation is that the bike must be returned to the station. If there is ever an issue or breakdown just return to the bike station and contact us on 0414 84 82 84.
How do I know that the bike has been locked in securely after I return it?
Return the bike to the station from which you hired it and lock it into a vacant dock by pushing in and pulling out the bike. If the bike stays in the dock, you know that you have returned it securely. If the bike does not lock in, push it in again little more firmly.
Do I need a helmet?
Yes. It is compulsory in Australia for all bike riders to wear a helmet. Large fines (over $300) are in place and police are actively looking for riders without helmets.
All road and bike path rules need to be followed, for more road rules click here.
Can I hire a bike at night?
No stations shut down around 9 pm.
Can I rent a bike if I am less than 18 years of age?
Yes, but you need an adult to accept the waiver before hiring.
Can I contact you by Phone?
Yes. Call for any enquiries or issue. Mobile 0414 84 82 84 or email at info@boomerangbikes.com.au