Releasing a Bike

It is only possible to pay by credit card at each station

On the station is a control panel, follows the below sequence to hire a bike.

 The Bike Hire Process

 Problems when releasing a Bike

Returning a Bike

 

  1. Push “0” to activate the screen

  2. Screen should now read  “1. Rent Bike” –  Push button 1

  3. Insert Credit Card

  4. Then remove card

  5. Choose the hire period 1, 2, 3, 4 or 5 by entering the appropriate number on the keypad

  6. Choose bike by the number located on bike and enter this number on the keypad, then push #

  7.  Accept the waiver by pushing the #.  The waiver can be read in full on the control panel

  8.  Wait for approval and transaction number.

  9.  Once approved, the screen will read “Collect bike”

  10.  Go to the bike,  a green light should be flashing – grasp the handlebars and push in and pull out the bike in one firm motion

  11.  To hire another bike, repeat the whole process

  12.  Enjoy your ride and return bike to same station and helmet to the local retailer

Free Helmets, maps and bike locks from nearby see the station for details.


Handy Hints

  • If bike does not release repeat steps 1 to 9, using same card.  You will not be charged again, if you are please contact us on 0414 84 82 84.

  • When riders choose the hire period, 1 hr, 4 hrs or 24 hrs 3 days or 7 days.  The price is based on the hire period there is no refund if bikes are returned early. During the hire period you can change bikes, return the bike and then retake another bike at no extra cost.

  • No credits card details are held in the station or by Boomerang Bikes.

  • Free helmets, bike locks, and maps are available from the nearby outlets (details are on each Station)

  • Return your bicycle to the same station, they are open 24 hrs a day.

  • If bike is returned late or over the time period the card will be debited the extra amount based on the 1 hourly rate. This is carried out through the software using a transaction number and as a supplementary payment

  • Refunds or customer complaints are directed to Boomerang Bikes on our mobile or email.

  • Refunds can be given that day electronically.